Privacy policy

Privacy Policy Overview: Welcome to the ELUX Privacy Policy page. At ELUX, your privacy is our top priority. We understand that your trust is the foundation of a robust relationship, and we commit to safeguarding your personal information while providing exceptional on-demand transportation solutions across the United States. Our policy outlines how we collect, use, and protect your data, ensuring absolute transparency and confidence in our services.

Information Collection and Use: To deliver seamless transport experiences tailored to your needs, ELUX collects relevant personal data with care and respect. This information may include but is not limited to, your name, contact details, and payment information. By sharing this data, you empower us to enhance our service offerings, personalize your experience, and swiftly address any concerns or requests. Rest assured, your information is handled with the utmost confidentiality and utilized solely for improving our service quality.

Data Protection Practices: ELUX employs cutting-edge security measures to protect your data from unauthorized access or breaches. We are dedicated to implementing advanced encryption protocols, secure servers, and routine audits to ensure your information remains safe at all times. By prioritizing security in every aspect of our operations, we strive to provide you with an unrivaled peace of mind every time you choose ELUX as your trusted transportation partner.

Your Choices and Rights Understanding that privacy preferences vary among individuals, ELUX offers various choices regarding how we use your data. You possess the right to access specific information we retain about you and can request modifications or deletions whenever necessary. Our commitment to upholding consumer rights fosters a transparent dialogue between us and ensures that your privacy needs are met with diligence. We invite you to explore our detailed privacy practices further or reach out with any queries. At ELUX, we believe in maintaining a seamless balance between innovation in transportation solutions and uncompromised privacy standards.

PRIVACY POLICY

Effective Date: 04-07-2024

Last Updated: 02-12-2025

1. INTRODUCTION

At Elux Green Cars ("Elux," "we," "our," "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, website, and mobile applications. By using our services, you agree to the terms outlined in this policy.

2. INFORMATION WE COLLECT

We collect personal and non-personal information to enhance our services, including:

Personal Identifiable Information (PII): Name, phone number, email address, billing details, and payment method.
Ride & Booking Data: Pickup/drop-off locations, ride history, and preferred vehicle type.
Device & Usage Data: IP address, browser type, device information, and interactions with our website.
Cookies & Tracking: We use cookies and similar technologies for analytics and marketing (see our Cookie Policy for details).

3. HOW WE USE YOUR INFORMATION

We use collected data to:

Provide, manage, and improve our ride services.
Process transactions and send booking confirmations.
Enhance customer support and personalize your experience.
Communicate promotions, updates, and service notifications.
Ensure security, prevent fraud, and comply with legal requirements.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your data. However, we may share your information with:

Service Providers: Payment processors, IT support, and marketing platforms that assist in delivering our services.
Legal Authorities: If required by law, to protect our business, enforce policies, or respond to legal requests.
Corporate Partners: In case of mergers, acquisitions, or business transfers, your data may be part of the transition.

5. DATA SECURITY & RETENTION

We implement industry-standard security measures to protect your information. Data is retained only as long as necessary for service fulfillment, legal compliance, or dispute resolution.

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.
Object to or restrict processing.
Withdraw consent for marketing communications.
Opt out of tracking and cookies (see Your Privacy Choices).
To exercise your rights, contact us at [email protected] 
7. COOKIES & TRACKING TECHNOLOGIES

We use cookies for website functionality, analytics, and targeted advertising. You can manage cookie preferences in your browser settings or visit our Cookie Policy for details.

8. THIRD-PARTY LINKS

Our website may contain links to third-party services. We are not responsible for their privacy practices and encourage reviewing their policies.

9. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

10. CHANGES TO THIS POLICY

Elux reserves the right to update this Privacy Policy. Changes will be posted on our website, and continued use of our services signifies acceptance of the updated policy.

11. CONTACT US

For questions or concerns about this policy, contact us:

📞 305-318-7448

📧 [email protected]

🌐 EluxGreenCars.com

By using our services, you acknowledge and agree to this Privacy Policy.