Terms of service

Terms of Service Welcome to ELUX, your premier choice for on-demand transportation solutions across the United States. By utilizing our services, you are entering into a legally binding agreement with us, and we take pride in delivering an exceptional service that meets your travel needs swiftly and safely. Your trust is pivotal to us, and we want you to feel confident as you navigate through our platform and services. Our terms are designed with transparency and user-friendliness in mind. When you choose ELUX, you're not just opting for a ride—you’re choosing safety, reliability, and the assurance that every journey will be handled with utmost professionalism. With every trip, rest assured that we prioritize your comfort and security. Our drivers are thoroughly vetted and trained to provide a seamless experience from pick-up to drop-off. Whether you’re heading to work, the airport, or exploring a new city, our diverse fleet is equipped to meet your demands effortlessly. We encourage you to review our terms carefully. They cover everything from your responsibilities as a user to our commitment to delivering top-tier service. Our mission is not only about getting you from point A to B but about ensuring each mile traveled enhances your expectations of premium travel experience. At ELUX, excellence is not just our routine—it's our promise. Thank you for choosing us as your transportation partner. We look forward to being part of your journey and exceeding your expectations with every ride.

TERMS OF SERVICE

Effective Date: 04-07-2024

Last Updated: 02-01-2025

1. INTRODUCTION

Welcome to Elux Green Cars ("Elux," "we," "our," "us"). These Terms of Service ("Terms") govern your access and use of our website, booking services, and transportation offerings. By using our services, you agree to these Terms.

2. SERVICES PROVIDED

Elux provides private chauffeur-driven transportation services, vehicle rentals, and corporate travel solutions. Our services include but are not limited to:

One-time rides to designated destinations
Full-day or multi-day vehicle rentals
Professional chauffeur services for corporate events
Medical, airport, and custom ride bookings
Corporate invoicing and billing services
3. USER ELIGIBILITY

By using Elux, you confirm that you are at least 18 years old or have legal guardian consent. You agree to provide accurate information when booking services.

4. BOOKINGS & PAYMENT TERMS

Rides and rentals must be booked in advance through our website, phone, or email.
Payment methods accepted: credit/debit card, corporate invoicing (with approval).
Full payment or a deposit may be required at the time of booking.
Prices are subject to change based on demand, time, and route specifics.
5. CANCELLATION & REFUND POLICY

Cancellations made 48 hours before a scheduled ride are eligible for a full refund.
Cancellations within 48 hours of the ride will incur a cancellation fee.
No-shows will be charged the full ride or rental amount.
Corporate clients may have different cancellation terms as per their agreements.
6. USER RESPONSIBILITIES

Users must follow all applicable local, state, and federal laws while using our service.
Clients are responsible for any damages to the vehicle during a rental period.
Intoxicated or disruptive behavior may result in immediate ride termination.
Smoking and illegal substances are strictly prohibited inside our vehicles.
7. LIABILITY LIMITATIONS

Elux is not responsible for:

Traffic delays or unforeseen disruptions.
Items lost during transportation.
Personal injury caused by third-party negligence.
Force majeure events such as natural disasters, strikes, or government regulations.
8. PRIVACY & DATA COLLECTION

Elux collects and processes personal data as outlined in our Privacy Policy. This includes name, contact details, and payment information for service fulfillment.

9. DISPUTE RESOLUTION

Any disputes will first be attempted to be resolved informally via customer support.
If unresolved, disputes will be subject to arbitration under [state] law.
Users waive the right to participate in class-action lawsuits against Elux.
10. MODIFICATIONS TO TERMS

Elux reserves the right to update these Terms at any time. Continued use of our services after changes signifies acceptance of the updated Terms.

11. CONTACT INFORMATION

For inquiries about these Terms, please contact us:

📞 305-318-7448

📧 [email protected]

🌐 EluxGreenCars.com

By using Elux’s services, you acknowledge and agree to these Terms of Service.

 

 

 

 

 

 

PRIVACY POLICY

Effective Date: [Insert Date]

Last Updated: [Insert Date]

1. INTRODUCTION

At Elux Green Cars ("Elux," "we," "our," "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, website, and mobile applications. By using our services, you agree to the terms outlined in this policy.

2. INFORMATION WE COLLECT

We collect personal and non-personal information to enhance our services, including:

Personal Identifiable Information (PII): Name, phone number, email address, billing details, and payment method.
Ride & Booking Data: Pickup/drop-off locations, ride history, and preferred vehicle type.
Device & Usage Data: IP address, browser type, device information, and interactions with our website.
Cookies & Tracking: We use cookies and similar technologies for analytics and marketing (see our Cookie Policy for details).
3. HOW WE USE YOUR INFORMATION

We use collected data to:

Provide, manage, and improve our ride services.
Process transactions and send booking confirmations.
Enhance customer support and personalize your experience.
Communicate promotions, updates, and service notifications.
Ensure security, prevent fraud, and comply with legal requirements.
4. HOW WE SHARE YOUR INFORMATION

We do not sell your data. However, we may share your information with:

Service Providers: Payment processors, IT support, and marketing platforms that assist in delivering our services.
Legal Authorities: If required by law, to protect our business, enforce policies, or respond to legal requests.
Corporate Partners: In case of mergers, acquisitions, or business transfers, your data may be part of the transition.
5. DATA SECURITY & RETENTION

We implement industry-standard security measures to protect your information. Data is retained only as long as necessary for service fulfillment, legal compliance, or dispute resolution.

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.
Object to or restrict processing.
Withdraw consent for marketing communications.
Opt out of tracking and cookies (see Your Privacy Choices).
To exercise your rights, contact us at [Insert Support Email].
7. COOKIES & TRACKING TECHNOLOGIES

We use cookies for website functionality, analytics, and targeted advertising. You can manage cookie preferences in your browser settings or visit our Cookie Policy for details.

8. THIRD-PARTY LINKS

Our website may contain links to third-party services. We are not responsible for their privacy practices and encourage reviewing their policies.

9. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

10. CHANGES TO THIS POLICY

Elux reserves the right to update this Privacy Policy. Changes will be posted on our website, and continued use of our services signifies acceptance of the updated policy.

11. CONTACT US

For questions or concerns about this policy, contact us:

📞 305-318-7448

📧 [email protected]

🌐 EluxGreenCars.com

By using our services, you acknowledge and agree to this Privacy Policy.